Q; Isn't allowing someone remote access to my computer unsafe?

A: The other options are less safe. Leaving your computer at a repair shop out of your sight for days or even just hours is far riskier then watching somone perfom maintenance on a computer that never leaves your home

Q: In order to work remotely, don't you have to install some sort of " backdoor" software to gain access to my PC?

A: Actually, we install "frontdoor" software to gain access to your computer. We ring the doorbell, so to speak, you open the door to let us in, then when we leave, the door disappears.

Q: How do I END the remote connection?. Is there a button I can click on to disable your remote access ability?

A: Yes. There is a large red X on the application to stop the remote service. You can also just exit the application, as show on this page. There is no way back in, unless the process is started over with a new 6 digit number.

Q: How do I know you can't get back in after the remote session is over.

A: It's possible that nothing that is written here would convince you that this software does not have that capability. You can goto LOGMEIN.com, lookup their RESCUE software and read about it. Re-entering someones computer without their permission is against the law. We want more customers. We don't want to use software that will drive customers away or perform actions that lose us potential referrals And we don't want to go to jail.

Q: Isn't possible for you to snoop through someones files?

A: Used by someone unethical, remote access software could allow a lot of nefarious actions. This is where the trust comes in again. The other options are to leave it at a shop. With remote access you can watch with your own eyes. If someone wants to take every precaution, they can backup sensitive information, then remove that sensitive information from the computer.

Q: What about data loss? Do you take responsibility for data being lost during repair?

A: If your data is properly backed up, there should be no concern for loss of data. We will not work on a computer unless a customer informs us that either they have backed up their data, need us to back up their data, or agree to waive any claim to damages if data is lossed during repairs or remote connections. If data is lost and there is no data backup, we will use our abilities to try and recover it, but will not take financial responsibility for the lack of a backup plan. Nothing is ever deleted unless expressly requested by the customer.

Q: What are the hourly charges?

A: We do charge by the hour, but the hours are precalculated and are firm even if it takes us much longer or we have to reconnect at a later time to finish our tasks.. We start at 49.00. We charge based on time that we estimate it should take a skilled technician to complete. I start at 49.00, and add 29.00 each additional hour estimated. What ever the issue is or issues are, you will get a quote to complete all tasks after we look at your system, and before we start work so you can opt out and pay nothing. If it then takes us 4 hours instead of the 1 hour we initial estimated, you still pay the original charge, in most cases, $49.00. You pay nothing if there is no improvment regardless of time spent. Field service charges start at 79.00, and 39.00 every hour thereafter that I am in the home or office actively working or answering questions.

Q:What is the Try it Free service you advertise.

A: In order to get a look at your system and give you a quote, I need to analyse it and speak to the main user about the issues they are facing. This takes probably 15 minutes. I connect remotely, we chat about the problem and try to come up with a gameplan. This is all done at no cost. The customer gets to see how the service operates, experiences the ease of remote connection, and at minimum receives some self help tips. If the "gameplan" is not inacted, then there is no charge.

Photo and truck lettering by Lori Reynolds and Sign Here of Rochester

 

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